Welcome to Customer Service

Frequently Asked Questions

Answers

01. Can I pre-order items for delivery?

Yes. However, pre-order items will be specifically indicated as such; this generally applies to new releases. We will only accept orders on items that we have in stock at the time. Back to Top

02. Can I change my order?

Once the order has been placed, it cannot be changed online. If you want to change your order, please call 1 (800) 555 0199, and if it has not yet been processed we will change or re-issue a new amended order.
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03. Do you offer gift wrapping options?

Yes. Your gifts can be delivered in our beautifully presented gift boxes for just $4.99 per item. Each box carries the Salesforce logo and comes with a gift card for your personal message. Enter your personal message into the fields provided (up to a maximum of 4 lines and 80 characters). If you would like to change your gift wrap options, simply select from the dropdown box. Once you are happy with your selections, click "Continue" to proceed with your purchase. Please note: Gift wrap is not available on all items, extra large items such as rocking horses and sit-and-ride vehicles are excluded. Back to Top

04. Can I return items to a store?

Yes. With the exception of notified non-returnable goods. You must provide proof of purchase such as a delivery invoice or your email order confirmation. Your goods will be taken and your exchange or refund will be processed on the card you used to place your order.
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05. When do I get my refund once I have returned an item?

Once we have received the item in our warehouse, we aim to process a refund onto the original payment card within two weeks.
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06. If I return all the items in my order will I still be charged for delivery?

If any of the items we deliver are damaged or incorrect, we will refund the delivery charge. If you change your mind about wanting to keep them, you may return them free of charge but we will not refund the original delivery charge.
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07. What should I do if my credit/debit card has been refused when placing an order?

Check that all the details you have entered on the checkout page are correct. If it is refused after that, try another credit card.
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08. Do I get charged for delivery of each item I order?

Postage and packaging for each gift basket are charged separately but all other items will have one delivery charge, no matter how many you buy.
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09. Do you deliver overseas?

Yes, with the exception of gift certificates.
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10. I have a complaint, who should I speak to?

If it is about a product you have bought from our stores, please get in touch with the store you purchased from – the telephone numbers of all our stores can be found on this website. If the complaint is about an online shopping experience please call one of our customer service representatives at 1 (800) 555 1212 or complete the form on the Contact Us page.
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11. What do I do if my product breaks down during the guarantee period?

If products are under guarantee, your order confirmation email/delivery note is your proof of purchase/receipt and you should follow the manufacturer’s instructions for notifying the manufacturer of any problems within the guarantee period.
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12. Do you offer discounts on corporate or bulk orders?

We offer discounts for deliveries to the same address over certain order values. Please call 1(800) 555 0199 to discuss your requirements
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Privacy Policy

Privacy Policy

Privacy Policy

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Collection of Personal Information

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Use of Personal Information

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Control of Personal Information

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Security of the Information We Collect

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Protection of Children's Privacy

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Privacy and Online Forums

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Privacy and Tell-a-Friend Forms

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Use of Cookies and Clear GIF Technology

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Enforcement of this Statement

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Links to Other Websites

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Changes to this Statement

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Contact Information

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Lorem ipsum, Inc.
ATTN: Privacy
0 Some St
CityName, XX 00000 USA
+1 (800) 555 0199

Security Policy

At Salesforce, we know that keeping your credit card information secure is important to you. That makes it very important to us. We use Secure Socket Layer (SSL) 128-bit encryption technology to protect your online information.

How do we make sure information is secure?
We use the latest encryption technology (Secure Sockets Layer, or SSL) to secure your personal information. The information you provide when you place an order is encrypted (or coded) using a secure server for maximum security. This coding makes it extremely difficult for anyone to reach your information as it moves through our ordering system.

Certain browsers will not allow communication through secure servers. If this is the case, you won't be able to place an order online. If you have any problems placing an order online please print your shopping page and place your order by phone at 1 (800) 555 0199. Please note that calls to 1 (800) 555 0199 that are not made from a UK landline may be subject to a charge.

To check the security of your computer, look at the lower right-hand corner of your browser window if you are using Internet Explorer. If you see an unbroken key or a closed lock, then the encryption technology is active and the server is secure. You can also check by looking at the URL line of your browser; when you access a secure server, the initial characters of the site address will be "https."

What if you link to another site?
Our website may provide links to other websites that are not under our control. Neither we nor the third party service providers who manage our website are responsible for these linked websites, their content or for the actions of the providers of such sites. We recommend that you review the Privacy and Security Policies and terms of use for any websites you use.

Do I have to turn the security feature on when I want to shop?
The security features are automatic, and always on. You don't have to do anything but shop. Clicking "Checkout" on any page is all it takes to get started in our secure checkout process.

How do I know if I'm connected when I start ordering?
Once you've clicked the "Continue Checkout" button, your browser looks for a digital certificate to confirm that it's communicating with our website. Once a positive identification is made, your order will continue securely.

Are all the pages on your website secure?
Most of the pages on our website provide information about Salesforce and our products. We make this information available freely and there's no reason for these pages to be "secure." The pages that we make secure are the ones on which you actually submit purchasing data such as when managing your account, checking your order status, or within the "Checkout" area. For example, the entire checkout process, from introduction to final confirmation, is completely secure.

Is my information secure when it's transmitted across the Internet?
All of your information is encrypted before it's transmitted across the Internet, then decoded only after it arrives at our secure servers.

Consent
We take the privacy rights of users of this site very seriously and our Privacy Policy explains to you how certain information about you may be processed.

Checkout

When you are ready to complete your purchase, simply go to the Checkout and follow these steps to place your order:

For registered users:

If you are a returning customer and already have an account, please sign in using your email address and password and you will be taken directly to the first Checkout tab.

For non-registered users:

If you are not registered, you can proceed without creating an account or you can create an account.

Billing and Shipping Tab.

Enter your billing information as it appears on your credit card statement. Your credit card will not be accepted without the appropriate billing address and telephone number. If you are a returning customer, your billing address will automatically appear on the Billing and Shipping page. If the shipping address is different than the billing address, enter the address where you would like your order shipped.

Shipping Options.

From the options provided, select from the shipping methods that are available for the items you wish to purchase. For more information on shipping, click here.

Payment Information.

At this time, you must verify your address information is correct, review your order and then enter your payment method and click "Place Order". For more information on payment, click here.

Purchase Summary.

After you complete the checkout process, the Purchase Summary page confirms details of the order you have placed and also provides you with a reference number. We recommend that you print this Purchase Summary page for your records as it may be needed for order references.

Order and Shipment Confirmations.

You will receive an order confirmation email which will include an order number - you can use this to track your order in My Account. Once your items have been shipped, you will receive a shipping confirmation email with details of which items have been sent. Please note that if you order more than one item, it is possible that different items may arrive on different days depending on stock availability.

VAT Invoice.

After your items are invoiced, you will receive an email which includes a link for retrieval of a VAT invoice for items purchased and shipped to you. This email will be sent in addition to the Shipment Confirmation email you will receive.

Changing or Canceling Your Order

For details on your 28-day right of return, please see the Returns Policy section of the website. This section details your statutory rights of cancellation. Please note that this is a shorter period than the 28-day period under the Returns Policy.

  1. You have the right to cancel your purchase and receive a full refund provided you notify us in writing as set out in (2) below that you are exercising this right of cancellation no later than seven working days (i.e. excluding weekends and bank holidays) beginning with the day after you received your goods.

  2. To exercise this right of cancellation:

    1. Contact us by email at customerservice@salesforce.com.

    2. Follow the returns instructions as laid out in the Returns section of this site.

  3. Please note that if you fail to take reasonable care of returned goods or fail to return the goods to us, we will be entitled to make a claim against you for any losses which we suffer.

  4. If your goods are faulty or do not meet the description given on the site, we will refund the value of your order for those goods. For more information on how to return goods to us please refer to the Return Policy section of the site.

  5. We recommend that returned goods be sent via insured, traceable delivery for your protection.

  6. Please note that you do not have a cancellation right with regards to customized products. Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

    • Item(s) not available

    • Problem processing your payment information

    • Shipping not possible to provided address

    • Duplicate order was placed

If your order is cancelled by us, you will receive an email which will explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in alternative products, please contact our Customer Service Team by email or by calling 1 (800) 555 0199 for a recommendation.

* Please note that calls to 1 (800) 555 0199  that are not made from a US landline may be subject to a charge.

Valid Payment Methods

Payment for all goods must be made by credit or debit card.

We accept payment with:

  • Visa
  • MasterCard
  • American Express
  • Discover

Shipping Policy

Unless you specify an alternative delivery option the goods will be delivered by UPS Standard.

We shall endeavour to dispatch the goods to you as soon as possible after you place your order (subject to the order having been accepted by us as will be confirmed to you by email), normally within 2 working days or less if the goods are in stock, and in any event within 30 days beginning on the day after you place your order. If we are unable to dispatch the goods within that time we will email to let you know and give you an estimated delivery date and you will have the right to cancel your order and receive a full refund as set out in that email.

As soon as the goods are delivered to you, you are responsible for them.

Shipping Methods

Salesforce does not ship to AK, HI, or P.O. Boxes.

Shipment Cost UPS Ground 2nd Day Air Next Day Air
$0-$99.99 $5.99 $9.99 $15.99
$100.00 - $199.99 $7.99 $11.99 $19.99
$200.00 - $499.99 $9.99 $15.99 $21.99
$500 + $15.99 $20.99 $29.99

Note: All televisions must ship using ground shipping, 2nd Day Air and Next Day Air are not available shipping options for televisions.

Super Saver Shipping

Super Saver Shipping for Video Games

Salesforce is offering Super Saver Shipping on the shipment of video games only. A fixed shipping cost of $1.99 will be applied to all orders that contain video games only and have the Super Saver Shipping option selected. Any orders that contain products other than video games do not qualify for Super Saver Shipping. Super Saver Shipping offer not valid for AK, HI, or P.O. Boxes. 

Note: All video games have a $1.00 shipping surcharge fee for Super Saver Shipping.

Return Policy

We want you to be entirely happy with your purchase from us. If you are unhappy with the goods in any way please contact our Customer Service Team at customerservice@salesforce.com or call 1 (800) 800 555 0199 as soon as possible. Please note that calls to 1 (800) 888 555 0199 that are not made from a US landline may be subject to a charge. If for any reason you are unhappy with your goods, you have the right to return them and receive a full refund. This right of return is without prejudice to your statutory right of cancellation, details of which are in the Order Cancellation section of the website. You may return goods and receive a refund provided:

  • They are received back at our Returns Department located at XXXXXX normally within 28 days. This 28 day period commences the day after your order has been shipped. Please see Return Instructions for details on the returns process.
  • They have not been damaged, washed, altered or worn and must include the original packaging, labelling and Returns Form located at the bottom of the Packing List (enclosed with the delivered goods). Please note that we are unable to accept returns for customized products.

We'll do everything we can to take care of your return quickly. It may take up to two billing cycles for the credit to appear on your credit card statement. Returns with complete documentation receive priority. Please note that if the Salesforce returns process is not followed, Salesforce is not responsible for returns lost in transit to us. All sales involving customized products are final, and may not be returned. Please also note that you do not have a statutory cancellation right for customized products. If you purchased a customized product online and it is damaged during shipping, please contact our Customer Service Team at 1 (800) 555 0199 within 10 days of receiving your purchase.

If you purchased a customized product at a retail location and receive a damaged or defective item, please contact the specific store where the purchase was made. For a list of US stores, please refer to the Store Locator section of our website or call us at 1 (800) 555 0199. Please note that calls to 1 (800) 555 0199 that are not made from a US landline may be subject to a charge.

Managing Your Account

It's easy to change your account information online at any time. Simply click My Account now to access your account. If you have forgotten your password, click here.

  • Your email address serves as a convenient way to receive important information about your order and serves as your Salesforce account identification.
  • Your account stores information such as order history and your billing and shipping address. It also offers you the ability to track your orders. The password assures that only you have access to your account information.

Opening an Account

Opening an account is easy. Simply click My Account, or when you place an order, you will be prompted to log in with your email address and password. An account offers you a safe, easy and fast way to order. It also serves as a way to track your order and receive emails about your order.

Account Benefits

Set up an account and customize your preferences. Improve your shopping experience by taking advantage of great benefits.

  • News and Exclusive Offers

    Sign up to receive email updates on special promotions, new product announcements, gift ideas and more.

  • Order History

    Receive important information regarding your order and the capability to track your order up to the moment it arrives.

  • Faster Checkout

    Save your billing and shipping information to make it easier to find and buy your favorite stuff. Enjoy hassle-free checkout.

  • Save My Cart

    Save your cart for checkout at a later time.

Terms & Conditions of Sale

Terms & Conditions of Sale

ATTENTION: These terms of use set forth the basis on which you are permitted to access and use this website, salesforce.com/products/commerce-cloud (the "Website"). Please read the terms of use carefully before using the Website. By accessing and using the Website in any way, including, without limitation, browsing the Website, you agree to and are bound by the terms of use described herein. If you do not agree to all of the terms and conditions contained herein, do not use the Website in any manner.

OWNERSHIP

All copyrights and other intellectual property rights in the Website, including without limitation all software and written and graphical content included in the Website, are owned by Salesforce, Inc. ("Salesforce") and are hereby reserved.

USE OF WEBSITE AND DOCUMENTS

Salesforce hereby authorizes you to make a single copy of the content displayed on the Website for your use in learning about, evaluating or acquiring Salesforce services or products, provided (i) you mark such copy "© 2016 Salesforce, Inc. All rights reserved."; (ii) the use of such copy is for informational and non-commercial or personal use and will not be copied or posted on any network computer or broadcast in any media; and (iii) no modifications to such copy are made. No other permission is granted to you to print, copy, reproduce, distribute, transmit, upload, download, store, perform, display in public, alter, or modify the content contained on the Website. Accredited educational institutions, such as K-12, universities and colleges, may download and reproduce the content displayed on the Website for distribution in the classroom. Distribution outside the classroom requires express written permission. Use for any other purpose is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. The Website may contain email services, bulletin board services, forums, communities, and/or other message or communication facilities designed to enable you to communicate with others (collectively "Communication Services"). You agree to use the Communication Services only to post, send and receive messages and material that are proper. By way of example, and not as a limitation, you agree that when using the Communication Services or the Website, you will not (i) use them in connection with surveys, contests, pyramid schemes, chain letters, junk email, spamming or any duplicative or unsolicited messages; (ii) defame, abuse, harass, threaten or otherwise violate the legal rights of others; (iii) publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, obscene, pornographic, racist, lewd, lascivious, excessively violent, harassing, unlawful, or otherwise objectionable topic, name, material or information; (iv) upload, or otherwise make available, files that contain material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consent to do the same; (v) advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Services specifically allows such messages; (vi) restrict or inhibit any other user from using and enjoying the Communication Services or the Website; (vii) harvest or otherwise collect information about others, including email addresses; or (viii) violate any applicable laws or regulations. Salesforce has no obligation to monitor the Website or Communication Services. However, Salesforce reserves the right to review materials posted to the Website and the Communication Services and to remove and/or edit any materials in its sole discretion. Salesforce reserves the right to terminate your access to the Website and the Communication Services at any time, without notice, for any reason whatsoever. Salesforce reserves the right at all times to disclose any information as it deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Salesforce's sole discretion.

TRADEMARKS/COPYRIGHTS

Salesforce ®, Salesforce eCommerce (SM), the Salesforce logo, and any other marks used on the Website are trademarks of Salesforce or their respective owners. Such marks may not be used without the prior written consent of Salesforce. Any use of those marks, or any others displayed on the Website, will inure solely to the benefit of their respective owners.

Copyright Notice. Copyright © 2004-2016 Salesforce, Inc. All rights reserved.

UNSOLICITED SUBMISSION POLICY

Salesforce does not accept or consider unsolicited ideas, suggestions, materials or other information (all of the foregoing being "Submissions"). The purpose for this policy is to avoid misunderstandings or disputes with respect to the origin of ideas, products, services and strategies of Salesforce. Please do not send your unsolicited Submissions to Salesforce or anyone at Salesforce. In the event that you disregard this policy and post, upload, input, provide, submit or otherwise make a Submission to Salesforce, (i) you will be granting Salesforce and its affiliates permission to use your Submission in connection with the operation of its businesses (the "License"), including, without limitation, the right to copy, distribute, display, edit, reproduce, translate and reformat your Submission for both commercial and non-commercial purposes, (ii) you warrant and represent that you own or otherwise control all of the rights to your Submission, including, without limitation, the rights necessary to grant the License and (iii) any such Submissions will be considered non confidential and non proprietary communications. No compensation will be paid with respect to your Submission. Salesforce will not be subject to any obligation of confidence with respect to your Submission.

NO UNLAWFUL OR PROHIBITED USE

You may not use the Website for any purpose that is unlawful or prohibited by the terms and conditions provided herein. You may not use the Website in any manner that could damage, disable, overburden or otherwise impair any Salesforce server or the networks connected to any Salesforce server, or interfere with any other person's use and enjoyment of the Website. You may not attempt to gain unauthorized access to the Website or the computer systems or networks connected to any Salesforce server through any means. You may not obtain any materials or information through any means not intentionally made available to you through the Website.

LINKS

Any links to third party websites are provided for your convenience only, and Salesforce makes no recommendation or endorsement as to such websites or the products or services offered thereon.

You may link to the Salesforce Website, unless notified otherwise in writing by Salesforce. However, you may not frame the Website in a manner that may cause confusion to Salesforce customers, nor may you interfere or attempt to interfere in any way with the operation of the Website, including without limitation through data mining, the use of any robot, scraper or other automated device, or circumvention or attempted circumvention of any website security features.

SPAM EMAIL AND POSTINGS

You agree that Salesforce would be irreparably harmed by the use, by you or others, of the Website or facilities in connection with the transmission of spam, newsgroup postings or unsolicited email in violation of the terms of use as provided herein, and that Salesforce is entitled to obtain injunctive relief against any such transmission (in addition to all other remedies available at law or in equity). Salesforce reserves the right to block, filter or delete unsolicited email.

U.S. EXPORT ADMINISTRATION LAWS AND REGULATIONS

You acknowledge and agree that material on the Website is subject to the U.S. Export Administration Laws and Regulations. Diversion of such material contrary to U.S. law is prohibited. You agree that none of the material on the Website, nor any direct product therefrom, is being or will be acquired for, shipped, transferred, or re-exported, directly or indirectly, to proscribed or embargoed countries or their nationals, nor be used for nuclear activities, chemical biological weapons, or missile projects unless authorized by the U.S. Government. You certify that you are not on the U.S. Department of Commerce's Denied Persons List or affiliated lists or on the U.S. Department of Treasury's Specially Designated Nationals List. You agree to comply strictly with all U.S. export laws and assume sole responsibility for obtaining licenses to export or re-export as may be required.

DISCLAIMER

THE CONTENT CONTAINED IN THE WEBSITE IS PROVIDED BY COMMERCE CLOUD FOR GENERAL INFORMATIONAL PURPOSES ONLY AND DOES NOT CONSTITUTE A SPECIFIC RECOMMENDATION OR ADVICE. SUCH CONTENT IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, AND IS SUBJECT TO CHANGE WITHOUT NOTICE. YOUR USE OF THE WEBSITE IS AT YOUR SOLE RISK, AND YOU ASSUME ALL LIABILITY IN RELATION TO IT.

ANY INFORMATION OR ADVICE PROVIDED THROUGH THE WEBSITE THAT IS RELATED TO SUPPORT OF COMMERCE CLOUD SOFTWARE PRODUCTS IS SUBJECT TO THE TERMS AND CONDITIONS OF THE LICENSE AND SUPPORT AGREEMENT BETWEEN YOU AND COMMERCE CLOUD, AND NOT TO THESE TERMS OF USE.

ANY MENTION IN THE WEBSITE OF NON COMMERCE CLOUD PRODUCTS OR SERVICES IS FOR INFORMATION PURPOSES ONLY AND CONSTITUTES NEITHER AN ENDORSEMENT NOR A RECOMMENDATION.

LIMITATION ON LIABILITY

AS CONSIDERATION FOR YOUR USE OF AND ACCESS TO THE WEBSITE, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE THAT: (i) IN NO EVENT WILL COMMERCE CLOUD OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE WEBSITE OR ANY SITE LINKED TO THE WEBSITE, BE LIABLE TO YOU IN ANY MANNER WHATSOEVER FOR ANY DECISION MADE OR ACTION OR NON-ACTION TAKEN BY YOU IN RELIANCE UPON THE INFORMATION PROVIDED THROUGH THE WEBSITE; AND (ii) THE AGGREGATE LIABILITY OF COMMERCE CLOUD OR ANY OF ITS DISTRIBUTORS OR DEALERS, ARISING FROM OR RELATING TO THIS AGREEMENT (REGARDLESS OF THE FORM OF ACTION OR CLAIM, e.g. CONTRACT, WARRANTY, TORT, STRICT LIABILITY, NEGLIGENCE, FRAUD, AND/OR OTHERWISE) IS LIMITED TO $100; AND (iii) COMMERCE CLOUD SHALL NOT IN ANY CASE BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, EVEN IF COMMERCE CLOUD HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

NOTICES OF COPYRIGHT INFRINGEMENT

If you believe that material posted on the Website infringes your copyright, you should provide notice of such infringement to the following person, who is Salesforce's designated agent for the purposes of the Digital Millennium Copyright Act (17 U.S.C. 512):

Salesforce, Inc.
5 Wall St
Burlington, MA 01803, USA
info@salesforce.com

ENTIRE AGREEMENT

These terms of use are the entire agreement between you and Salesforce in relation to your use of the Website, and all other representations or discussions are hereby excluded from this agreement. If any part of these terms are held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. Salesforce's failure to insist on or enforce strict performance of these terms shall not constitute a waiver of any breach or any future breaches thereof.

GOVERNING LAW AND JURISDICTION

The Website is controlled and operated from within the United States, and Salesforce does not represent that the Website is appropriate for use outside the United States. If you access the Website from outside the United States, you are responsible for compliance with any applicable local law. Your use of the Website shall be governed in all respects by the laws of the Commonwealth of Massachusetts, USA, without regard to choice of law provisions, and not by the United Nations Convention on Contracts for the International Sale of Goods. You agree that jurisdiction over and venue in any proceeding directly or indirectly arising out of or relating to the Website shall be in the state or federal courts located in Suffolk County or Middlesex County, Massachusetts.